Refund policy

REFUND & RETURN POLICY

We want you to love your NestHaven order. If something isn't right, we're here to help.

Returns: You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. To start a return, email us at thenesthavenstore@gmail.com with your order number and the reason for your return. We'll respond with instructions within 1-2 business days.

Refunds: Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items: Items that have been used, altered, or are missing original packaging may not be eligible for a return. If you have questions about your specific order, reach out before sending anything back.

Cancellations: Orders can be canceled for a full refund within 12 hours of purchase, before they enter processing. After that point, please contact us and we'll do our best to accommodate your request.

Questions? Email us at thenesthavenstore@gmail.com — we're glad to help make it right.